Last Updated: March 1, 2026
1. Introduction
Carnec Sunroofs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms, do not access the site or use our services.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact or quote request form
- Schedule a repair appointment
- Call, email, or otherwise communicate with us
The personal information we may collect includes:
- Name and surname
- Email address
- Phone number
- Vehicle make, model, and year
- Details of the sunroof issue
- Location (for mobile service)
We also automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us improve our website and services.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services
- To respond to your inquiries and schedule appointments
- To send you service-related communications (e.g., confirmations, reminders)
- To improve our website, customer service, and repair processes
- To comply with legal obligations and resolve disputes
- To detect and prevent fraud or misuse of our services
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., pixels, web beacons) to track activity on our website and store certain information. Cookies are small text files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our site may not function properly.
We use the following types of cookies:
- Essential cookies: Necessary for the website to function.
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Marketing cookies: Used to deliver relevant advertisements and track ad performance.
For more details, see our Cookie Policy.
5. Third-Party Services
We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, analytics providers). These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We use the following third-party services:
- Google Analytics (website usage analysis)
- Google Tag Manager (tag management)
- Facebook Pixel (advertising)
6. Data Security
We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).
8. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data under certain conditions.
- Restriction: Request restriction of processing your data.
- Data portability: Request transfer of your data to another organisation.
- Objection: Object to our processing of your data (e.g., for direct marketing).
To exercise any of these rights, please contact us using the information in Section 10.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@carnecsunroofs.co.za
- By phone: 068 052 9443
- By mail: 16 Lever Road, Rosslyn, Pretoria, 0182, South Africa